Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days

for the contract of use from the day on which the contract of use was concluded in accordance with §2 paragraph 5 of our GTC.
for orders of goods from the day
- on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly, or
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately, or
- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last item, if you have ordered goods that are delivered in several partial consignments or items.

To exercise your right of cancellation, you must contact us

Brand Loyalty Solutions GmbH
Friedrich-Mößner-Straße 34
D-79312 Emmendingen
Deutschland

widerruf-ffl@brand-loyalty-solutions.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, e-mail). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

We shall bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion of the right of cancellation

According to § 312g para. 2 BGB, the right of cancellation does not apply to:

contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General information

1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please use the return label provided by us for the return shipment.
3) Please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of cancellation.

Return labels

Without prejudice to your statutory rights, you will be provided with free return labels for your return. If you use these return labels, the return is free of charge for you.

We do not send a return label in the parcel because we want to help the environment and will send it to you by email in the event of a cancellation.

You can hand in the return shipment at a parcel shop of the respective provider in your country.

Sample cancellation form

If you wish to cancel the contract, please complete this form and return it to us.

Brand Loyalty Solutions GmbH
Friedrich-Mößner-Straße 34
D-79312 Emmendingen
Deutschland

E-Mail: widerruf-ffl@brand-loyalty-solutions.com

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

__________________________________________________

Ordered on (*) ____________/received on (*) ______________

__________________________________________________
Name of the consumer(s)

__________________________________________________
Address of the consumer(s)

__________________________________________________
Signature of the consumer(s) (only for notification on paper)

____________________
Date

(*) Delete as appropriate.